FY6023B 瑪迪禧馬大本營徒步之旅9D8N

NOVA ADVENTURE Event Terms & Conditions.

This event is organized and executed by NOVA ADVENTURE. Before registering, please carefully read, understand, and agree to all terms and conditions.

Payment Term  

1. Deposit and Balance Payment

• A deposit of RM1000 is required upon sign up to secure the booking. The remaining balance of RM1999 must be paid by the booking deadline, which is 45 days prior to the event, or once the event is fully booked. 
• Full event fees must be paid 45 days before departure. Failure to make payment within the specified period may result in automatic cancellation, and the deposit will be forfeited.

2. Private Groups Payment and Changes  

• For private groups, full payment is required 60 days before the event. 
• Up to 90 days before the event, itinerary modifications are flexible. Participants can reduce days or activities without refunds for unused portions. Additional charges will be applied for any add on activities.  
• Within 90 days of the event, itinerary changes are not accepted.  
• No refunds and participants replacement for private groups within 60 days of the event. 

3. Refund Conditions (Does Not Apply to Private Group) 

• 60 Days Prior: Full refund is available for cancellations made more than 60 days before the event, provided no costs have been incurred.
• Within 60 Days: Cancellations within 60 days will incur a 20% deduction of the total event fee. Alternatively, participants can find a replacement to receive a full refund.  
• 21 Days Prior: No refunds will be issued for cancellations made within 21 days of the event. However, participants can still find a replacement to receive a full refund.  
• 14 Days Prior: No refunds or replacement arrangements will be accepted for cancellations within 14 days of the event.  
• No-Show: Registrations that result in a no-show are non-refundable.

4. First-Launch Events 

• Full payment is required upon registration for first-launch events, with no refunds or participant replacements allowed. Specific discounts are offered for these tours.

5. Event Cancellation by NOVA ADVENTURE 

• If NOVA ADVENTURE cancels the event due to unforeseen circumstances (e.g., insufficient participants, natural disasters, or other force majeure situations), the deposit will be refunded.  
• Cancellation due to failure to secure permits will also qualify for a refund.

6. Permit-Related Payments 

• For pending approval of hiking permits, refunds can be processed with a 20% admin fee deduction, plus any permit fees and service charges. Transfers to other events or the same event on a different date will not incur admin fees.

7. Switching Events  

• Participants may switch to another event if the original event fee is less than the new event fee, and the cost difference must be topped up.  If the new event fee is lower, the difference will not be refunded.

8. Changes to Name and Bookings  

• Name changes are permitted up to 21 days before the event, except for certain treks (e.g., Mount Irau via Mossy Forest or Mount Kinabalu), where changes are restricted by the authority.  

9. Personal Cancellation Due to Illness or Injury  

• Refunds for personal cancellations due to illness or injury require formal proof. Relevant costs and a 20% administrative fee will be deducted, and the balance will be refunded.

10. Credit Card Refunds  

• An additional 4% finance service charge will apply to refunds issued for payments made via credit card.

11. Itinerary Adjustments  

• Event itineraries are subject to change due to unforeseen circumstances. NOVA ADVENTURE reserves the right to modify transportation, accommodation, and event schedules when necessary.

12. Travel Insurance  

• Participants must obtain travel insurance prior to the event. NOVA ADVENTURE is not liable for losses due to inadequate or lack of insurance coverage.

13. Fee Adjustments  

• NOVA ADVENTURE reserves the right to adjust fees in response to changes in airfares, currency fluctuations, permit costs, national park fees, or any additional costs arising from newly implemented policies or regulations by relevant authorities.

14. Weather-Related Cancellations  

• Payments are non-refundable for cancellations due to adverse weather conditions, including but not limited to heavy rain, typhoon, flood, natural disaster, earthquake, heavy snow, landslide, etc.

15. Disclaimer Form  

• All participants must sign a disclaimer form before the activity. Refusal to sign must be communicated in advance, and partial refunds (minus guide fees, permit fees, and related charges) will be processed.

16. Updates to Terms and Conditions 

• NOVA ADVENTURE reserves the right to update these terms without prior notice. Please check our website for the latest information.